Industry and Visitor Services

The Industry and Visitor Services team develops and delivers industry training and professional development opportunities that include the Governor’s Conference on Tourism, the Travel Oregon 101 program and the Oregon Guest Service Gold® customer service training program. In addition, the team oversees the state’s network of Welcome Centers and delivers the agency’s Matching Grant programs.

  1. Carole Astley

    • Leads Industry & Visitor Services program of work
    • Develops and delivers industry training and professional development opportunities, including the Governor’s Conference on Tourism and the Travel Oregon 101 program
    • Manages the Matching Grants program

    Favorite Oregon Activity: Skiing Timberline at Mt. Hood

  2. Kendra Perry

    • Works with external partners on business development opportunities, including Governor’s Conference on Tourism and Welcome Center brochure program
    • Works with the Travel Oregon Matching Grants Programs
    • Manages online event registration system
    • Coordinates statewide Travel Oregon 101 seminars

    Favorite Oregon Activity: Spending time at the Oregon Coast with family and friends

  3. Allison George

    • Manages state network of Welcome Centers; Oversees day-to-day operation of Welcome Center at PDX

  4. Stephannie Lewis

    • Provides high level customer service to PDX airport passengers assisting in their travel plans while in Oregon
    • Assists with facilitation of the Welcome Center Brochure Program
    • Trains team members on facts about Oregon to ensure all are highly knowledgeable about current events and

    Favorite Oregon Activity: Spending time on the beach rock hounding.

  5. Amelia Morgan
  6. Erin O'Connor