Customer Service during COVID-19: Best Practices & Resources
Thursday, November 19th – 2:00-3:30
For many Oregon businesses, the customer service experience has drastically changed. Businesses have adapted as customer emotion and anxiety has risen. This interactive panel session highlights techniques that successful business owners are using to create positive experiences in the midst of a complex landscape. Presenters and panelists will highlight some strategies, resources and powerful customer service insights that can radically improve public interactions. Presenters will be sharing their direct experiences and best practices for creating positive customer service experiences amid physical distancing regulations and other requirements that have significantly impacted visitor experiences.
Don‘t miss this opportunity to hear from businesses firsthand on how to apply customer service best practices and resources as the pandemic continues through fall and winter. This training is offered in collaboration with the Hood-Gorge region, Oregon Hospitality Foundation, Columbia Gorge Community College – Small Business Development Center and Travel Oregon.