Tour Operators, Guides & Outfitters Online Forum: Managing Disgruntled Customers & Staying Positive During COVID-19

Date and Time
August 18, 2020
4-5:15 p.m.
Virtual Training
Access the webinar

This forum presented effective ways to handle challenging customer situations, gives suggestions for successful consumer communication and shares ideas to help employees stay positive through 2020’s busy summer season.

The featured expert, Dan McGarigle, owner of Pine Mountain Sports in Bend, Oregon discusses the following topics:

    • Useful techniques to interact with difficult customers and keep staff members engaged in the workplace.
    • How to stay inspired and remind ourselves of the positive reasons we choose to work in the tourism and outdoor industry to help navigate the summer season.

This forum was the second of a short series of Tour Operator & Guide Outfitter Online Forums being developed and hosted by Travel Oregon.