Oregon Guest Service Award Presented to Kennedy Oloya, Mark Spencer Hotel

April 15, 2019

The Oregon Guest Service Award, presented at the Oregon Governor’s Conference on Tourismrecognizes the employee who exemplifies the Oregon spirit of hospitality through their positive attitude toward every visitor and with the actions they take to meet and exceed these guests’ expectations.

The award was presented to Kennedy Oloya, the Guest Service Lead for the Mark Spencer Hotel in Downtown Portland. Kennedy’s guest service ability is second to none where guests recognize and acknowledge his authentic warmth and kindness every day. Whenever there is a question about how to handle a guest situation, hotel staff simply ask themselves, “What would Kennedy do?” Kennedy always pushes everyone to be their best self and to provide each visitor to the Mark Spencer with a positive and memorable experience, reminding them that they are not only a representative of the hotel, but also Portland and the state.