Lodging FAQ

Attention lodging properties: It is time to update your lodging listing. Annual outreach for inclusion in the Travel Oregon Visitor Guide is in full swing. If you’ve not updated your listing or have a new lodging property to add, you will need to do so by December 13, 2018.

Due to the volume of lodging properties in Oregon, we partner with the Oregon Restaurant & Lodging Association (ORLA) to power and maintain our lodging listings.

1.) Who qualifies for a listing?

Any transient lodging property in Oregon that pays Oregon’s statewide 1.8% lodging tax is eligible* for a free basic listing in the guide and the online directory.

* Please note we handle vacation rental management companies a bit differently.

2.) What is included in a basic listing?

  • Property name
  • Property type (hotel/motel, B&B, vacation rental, RV park, etc.)
  • Up to 3 images (appears online only, not printed guide)
  • 125-word description (appears online only, not printed guide)

3.) How do I get my property listed on TravelOregon.com and in the Travel Oregon Official Visitor Guide?

For new properties or properties that are currently not listed on TravelOregon.com, you’ll need to fill out and submit the Basic Listing Form online or you may return the form by one of the following ways (note: there is a deadline for inclusion in the Visitor Guide).

EMAIL: Listings@OregonRLA.org

FAX: 503-682-4455

MAIL: Oregon Restaurant & Lodging Association
8565 SW Salish Lane, Ste. 120
Wilsonville, OR 97070

4.) What if my property isn’t listed on TravelOregon.com and/or was missing from the printed guide?

You will need to submit at Basic Listing Form to ORLA. Whether you have a new property or just haven’t been listed before, all you need to do is complete the form to get a listing.

5.) Do I really have to update my listing every year?

Yes. This ensures we have accurate information on your property. In an effort to maintain the most comprehensive listing of lodging properties in the state, ORLA conducts outreach to all lodging properties in Oregon each fall. Outreach includes direct mail as well as email campaigns to remind property owners to update their information. Visit OregonRLA.org/LodgingListings form more information.

6.) When does annual outreach happen?

Typically it begins in October and wraps up in early December.

7.) What happens if I don’t update?

If you miss the outreach deadline, your lodging property will not be included in the printed guide and will be removed from TravelOregon.com. However, we strongly encourage you to update, regardless of what time of year it is, to ensure your property is listed on TravelOregon.com.

8.) How do I update my listing?

  • If you have an existing lodging listing on TravelOregon.com (e.g. you need to make a change or add photos), please contact Jennifer Starr, ORLA, at Listings@OregonRLA.org.
  • If you have a new lodging property or currently not listed, please fill out and the Basic Listing Form. You can do this online, via fax or by mail.

9.) Why doesn’t my listing have a description or photo on TravelOregon.com?

If there are no photos or description with your online listing, likely you have not provided those assets to us. Every lodging property in Oregon that qualifies for a free basic listing may submit up to 3 photos and a 125-word description to add to their online listing at any time by emailing Listings@OregonRLA.org. Members of ORLA receive an added benefit of an enhanced listing with the TrueTour platform for up to 20 images and video content at no extra charge.

10.) How do I become a member of ORLA?

To learn more about ORLA and the benefits of membership, please visit OregonRLA.org/Membership.

11.) How do I get a photo and description added to the Travel Oregon Official Visitor Guide? 

Properties looking to strengthen their impact to visitors can purchase an expanded listing (considered display advertising) in the printed guide. Advertisers benefit from statewide distribution and multi-market coverage with 300,000 copies printed and distributed year-round.

12.) What do you mean you handle vacation rental management companies different?

Due to the sheer volume and transitory nature of vacation rentals, we only allow a limited number of listings for vacation rental management companies, to be determined on a case-by-case basis. Individual rental properties that are not part of a management company may request an individual listing.

13.) What if I still have questions?

Please reach out to Jennifer Starr, Membership Database Coordinator at Listings@OregonRLA.org or call 800-462-0619.

Want more information about Lodging FAQ?

If you have additional questions or comments about Lodging FAQ, please contact the appropriate member of the Travel Oregon staff listed below.

  1. Kate Jorgensen
  2. Cecilia Suvagian