Guest Service Gold®: Tourism, Oregon Edition
The Guest Service Gold® training program offered through AHLEI offers a solution to the industry’s need for qualified, skilled workers who are trained to provide quality guest service. The program has been widely received by multiple Convention & Visitors Bureaus and Destination Marketing Organizations across the country. Although the program’s initial intent was specific to the hotel industry, other facets in the hospitality industry have embraced, adopted, and certified their team members with the Guest Service Gold® training. These include participants from restaurants, attractions, transportation companies, museums, and other travel, tourism and hospitality service providers.
Oregon’s tourism-focused course features stories of real Oregon hospitality employees and uses their actual service challenge stories to illustrate seven core principles essential to service.
Seven principles and story locations:
- Recovery: Turn it around – (Theory Restaurant at OMSI)
- Personalization: Provide an individualized experience – (Timberline Lodge & Ski Area)
- Knowledge: Be in the know – (Sheraton Portland Airport Hotel)
- Passion: Inspire others – (St. Josef’s Winery)
- Commitment: Be all in – (Portland International Airport)
- Inclusion: Include everyone – (Oregon Convention Center)
- Personality: Be yourself – (Travel Oregon Welcome Center)
|Become confident in engaging and connecting with visitors to create a memorable Oregon experience.
|Learn how you can provide visitors with authenticity, intuition, empathy, delight, delivery, and initiative and be a champion for them.
|Be recognized worldwide, as a Certified Guest Service Professional®, currently the highest acknowledgement of award-winning guest service for employees in the industry.
|Complimentary TripAdvisor Reputation Management online course.
Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing your online reputation is essential and how guest reviews can contribute to a property's bottom line.
This 30 minute online course, developed by AHLEI in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.
Forms of Training
Both versions of the Guest Service Gold® customer service training program are available online and the Oregon Restaurant & Lodging Association is offering some in-person classroom trainings as well. Learn more by visiting OregonGuestService.com. Personalized in-person trainings may also be possible for your employees at your place of business (there is a minimum number of people needed). If you would like more information on this program, please contact: Wendy Popkin, ORLAEF Executive Director at WPopkin@OregonRLA.org.
Inquire about Oregon’s Guest Service Gold® Training Program
For further questions, contact:
Wendy Popkin, Oregon Restaurant & Lodging Association Education Foundation (ORLAEF) Executive Director
WPopkin@OregonRLA.org | 971.224.1505
Find out more about Guest Service Gold®: Tourism, Oregon Edition