Portland Region Trainings

Guest Service Gold ® is targeted to front line employees with the goal of providing the fundamental tools, motivation and inspiration that will help them ‘Go for the Gold’ when it comes to providing service that goes above and beyond what is expected.

The American Hotel & Lodging Educational Institute has designed this course especially for Oregon’s hospitality industry. Featuring seven principles of guest service delivery, illustrated through real stories of challenge and experience told by Oregon employees.

Thanks to a generous sponsorship by Travel Oregon in partnership with the Oregon Hospitality Foundation, classes are open to all hospitality-related organizations and their associates in the Multnomah, Clackamas, Washington and Columbia counties for only $20/person (valued at $100). Employers may register multiple employees at one time and customized on-site training is also available upon request.

Upcoming Workshops

No public trainings are planned at this time.

Past Workshops

May 2019
Columbia County

Tuesday, Apr 30, 2019 | 9:30 a.m. – 2:00 p.m.
Rockwood Public Safety Building | Portland |

Monday, Apr 22, 2019 | 9:30 a.m. – 2:00 p.m.
Crowne Plaza | Lake Oswego | REGISTER NOW

Thursday, Mar 7, 2019 | 9:30 a.m. – 2:00 p.m.
Venture Portland | Portland

Monday, Feb 11, 2019 | 9:30 a.m. – 2:00 p.m.
Residence Inn | Hillsboro

Tuesday, Jan 29, 2019 | 9:30 a.m. – 2:00 p.m.
The Red Lion on the River | Jantzen Beach

To request customized, on-site training, contact: Wendy Popkin, Executive Director, Oregon Hospitality Foundation, (971) 224-1505, wpopkin@oregonrla.org